Shipping & delivery

We ship worldwide. Available destinations and delivery options are shown at checkout. P.O. boxes and military addresses (APO/FPO) cannot be delivered, as noted in our shipping policy.

Order processing usually takes 1–2 days before dispatch. Free standard shipping takes approximately 7–15 days after dispatch. FedEx Express takes approximately 5–7 days after dispatch and costs US$20, with the charge shown in your checkout currency.

Shipping times exclude processing and are estimates. Destination and customs clearance can affect delivery. Custom or monogrammed orders require additional processing time. See our shipping policy.

Use the tracking information in your shipping confirmation email. Carrier updates may take time to appear after dispatch. If there are no updates after several days, contact us with your order number.

Please contact us as soon as possible with your order number and the corrected address. Address changes depend on whether the order has already been dispatched. Changing a saved account address does not update an existing order.

Please inspect your order when it arrives and contact us immediately with your order number, a description of the issue and clear photos of the item and packaging. Keep the packaging while we review the issue.

Check the delivery location and ask anyone who may have accepted the parcel. Contact the carrier for delivery details. If you still cannot locate it, contact us with your order number and tracking information.

You have 30 days after receiving your item to request a return. Items must be unworn or unused, unwashed, undamaged, with their original tags and packaging. Keep your receipt or proof of purchase.

Contact info@disangnisilk.com before returning an item. Please read our refund policy for eligibility, exclusions and the return process.

DISANGNI covers import duties, import VAT/GST and necessary customs-clearance or carrier disbursement fees for initial delivery worldwide.

If charged, email your order number and payment receipt to info@disangnisilk.com. We process reimbursement within 3–5 working days after receiving both; bank posting may take longer.

Import fees on returns or exchanges are normally your responsibility; DISANGNI covers them for incorrect items, arrival damage or quality issues. Contact us before sending. Full import-fee terms.