Refund Policy

Return window and eligibility

You have 30 days after receiving your item to request a return.

To be eligible for a return, items must be unworn, unused, unwashed, unaltered, and in resaleable condition, with their original tags and packaging. A receipt or proof of purchase is required. Defective, damaged, or incorrect items are handled separately as described below.

How to request a return

You can request a return through your customer account at https://account.disangni.com or by emailing info@disangnisilk.com. Please provide your order number, the item you wish to return, and the reason for your request.

If your return is accepted, we will provide instructions on how and where to send your package. Please do not send items back before receiving approval and the correct return address.

Include a note inside your return parcel with your order number, email address, and whether you are requesting a return or exchange.

Return shipping and fees

For returns unrelated to a product quality issue, customers are responsible for arranging and paying for return shipping with a carrier of their choice. DISANGNI does not provide return shipping labels for these returns. Do not wait for a return label from us.

DISANGNI will cover return shipping costs for items confirmed to be defective, damaged on arrival, or incorrect. Please contact us before arranging return shipping so we can review the issue and confirm the return method and how the shipping costs will be covered.

We do not charge a return processing fee or restocking fee.

Damages and issues

Please inspect your order upon arrival. If an item is defective, damaged, or different from what you ordered, contact info@disangnisilk.com promptly with your order number, a description of the issue, and clear photos.

We will review the issue and advise you on the next steps. Items reported as defective, damaged on arrival, or incorrect will be assessed based on the reported issue.

Items excluded from standard returns

The following items are excluded from our standard change-of-mind return and exchange policy:

• Clearance items

• Silk underwear

• Customized items

• Monogrammed items

These exclusions do not limit any rights you may have under applicable consumer protection laws. If an excluded item arrives defective, damaged, or incorrect, please contact us for assistance.

Exchanges

The fastest way to obtain a different item is to request a return for the original item and, once the return is accepted, place a separate order for the replacement.

Import fees on return and exchange shipments

Import-related charges on return or exchange shipments are normally your responsibility. If the return or exchange is due to an incorrect item, damage on arrival or a product quality issue, DISANGNI will cover those import-related charges. Please contact us before arranging the shipment.

Refunds

Once we receive your return, we will inspect it to determine whether it meets our return conditions and notify you whether your refund is approved.

After the inspection is completed and your refund is approved, we generally issue the refund to your original payment method within 3–5 days.

Your bank or payment provider may require additional time to process the refund and display the funds in your account.

Contact

For any questions about returns, exchanges, or refunds, please email info@disangnisilk.com.