Help Center

You can request a return within 30 days of receiving your item. Sign in to https://account.disangni.com or email info@disangnisilk.com with your order number, the item and your reason. Wait for approval and the correct return instructions before posting the parcel. Include your order number, email address and return or exchange request inside. Items must be unworn, unused, unwashed and unaltered, with original tags and packaging, and in resaleable condition. Keep your proof of purchase. Eligibility and exclusions: https://www.disangni.com/policies/refund-policy

Please contact info@disangnisilk.com promptly with your order number, a description of the issue and clear photographs. Do not arrange return shipping before we review the issue. We will explain the next steps for your particular case. Quality issues are assessed separately from standard change-of-mind returns.

For returns unrelated to a product quality issue, you arrange and pay for return postage. We do not provide a return shipping label for these returns. If the product is defective, damaged on arrival or incorrect, contact info@disangnisilk.com before arranging postage so we can review the issue and provide instructions. There is no return processing or restocking fee.

After your parcel arrives, we inspect the returned item and let you know whether your refund is approved. After inspection is completed and the refund is approved, we generally issue the refund to your original payment method within 3–5 days. Your bank or payment provider may take additional time to show the funds in your account.

Clearance items, silk underwear, customized items and monogrammed items are excluded from standard change-of-mind returns and exchanges. These exclusions do not limit applicable consumer rights. Contact info@disangnisilk.com if an excluded item arrives damaged, defective or incorrect. Full policy: https://www.disangni.com/policies/refund-policy

The fastest way to obtain a different item is to request a return for the original item and, once accepted, place a separate order for the replacement. Please contact us before sending anything back. Eligibility and exclusions are explained in our full refund policy: https://www.disangni.com/policies/refund-policy

Check the return request in your customer account at https://account.disangni.com, or email info@disangnisilk.com with your order number. If you have posted your return, include the carrier and tracking number so we can help locate your parcel.

Order processing generally takes 1–2 days. After dispatch, standard delivery generally takes about 7–15 days, or about 5–7 days with FedEx. These are estimates, not guaranteed arrival dates. Available services and charges are shown at checkout.

For the current shipping details, visit https://www.disangni.com/pages/shipping-information

Use the tracking link in your shipping confirmation, or visit https://www.disangni.com/pages/track-order. If you need help, email info@disangnisilk.com with your order number. A shipping confirmation may arrive before the carrier posts its first tracking update.

Contact info@disangnisilk.com as soon as possible with your order number and the change you need. Changes depend on the order’s processing status and cannot be guaranteed. Please wait for our confirmation.

Sign in at https://account.disangni.com using the email address you used at checkout. You can also use the link in your order confirmation email. If you cannot find the order, contact info@disangnisilk.com.

The payment options available for your order are displayed at checkout. Availability can vary by country, currency and device. Choose your delivery country before checking payment options. Never send your full card number or security code to customer support.

Check the billing details and any bank verification request. You can try another payment option displayed at checkout or contact your bank. If you are unsure whether an order was placed, check for an order confirmation before trying again. For help, email info@disangnisilk.com without including card details.

Visit https://account.disangni.com and follow the sign-in instructions. Use the same email address as your order. Check your spam folder if a sign-in email does not arrive, and do not share sign-in codes with anyone. If you still need help, contact info@disangnisilk.com.

Silk is a natural fibre. Mulberry silk is one type of silk. Satin describes a weave, not a fibre: it may be made from silk, polyester or other fibres. A shiny appearance alone does not prove that a fabric is silk.

All silk used in DISANGNI products is mulberry silk. For styles with a silk front and a different backing, the silk face is 100% mulberry silk; the whole product is not 100% silk. Check each product’s composition and construction. Learn more: https://www.disangni.com/pages/silk-guide

Measure your pillow insert and compare its length and width with the measurements on the product page. Size names such as Standard, Queen and King can vary between countries. Check exact dimensions, closure style and the number of pieces included before ordering. Compare styles: https://www.disangni.com/pages/compare-pillowcases