Returns & Exchanges

How do I return an item?

You can request a return within 30 days of receiving your item. Sign in to your customer account or email info@disangnisilk.com with your order number, the item and your reason. Wait for approval and the correct return instructions before posting the parcel. Include your order number, email address and return or exchange request inside. Items must be unworn, unused, unwashed and unaltered, with original tags and packaging, and in resaleable condition. Keep your proof of purchase. Eligibility and exclusions: our full refund policy

What if my item is damaged, defective or incorrect?

Please contact info@disangnisilk.com promptly with your order number, a description of the issue and clear photographs. Do not arrange return shipping before we review the issue. We will explain the next steps for your particular case. Quality issues are assessed separately from standard change-of-mind returns.

Who pays return shipping?

For returns unrelated to a product quality issue, you arrange and pay for return postage. We do not provide a return shipping label for these returns. If the product is defective, damaged on arrival or incorrect, contact info@disangnisilk.com before arranging postage so we can review the issue and provide instructions. There is no return processing or restocking fee.

Import-related charges on return or exchange shipments are normally your responsibility. If the return or exchange is due to an incorrect item, damage on arrival or a product quality issue, DISANGNI will cover those import-related charges. Please contact us before arranging the shipment.

When will I receive my refund?

After your parcel arrives, we inspect the returned item and let you know whether your refund is approved. After inspection is completed and the refund is approved, we generally issue the refund to your original payment method within 3–5 days. Your bank or payment provider may take additional time to show the funds in your account.

Which items are excluded from standard returns?

Clearance items, silk underwear, customized items and monogrammed items are excluded from standard change-of-mind returns and exchanges. These exclusions do not limit applicable consumer rights. Contact info@disangnisilk.com if an excluded item arrives damaged, defective or incorrect. Full policy: our full refund policy

Can I exchange an item?

The fastest way to obtain a different item is to request a return for the original item and, once accepted, place a separate order for the replacement. Please contact us before sending anything back. Eligibility and exclusions are explained in our full refund policy: our full refund policy

How can I check my return status?

Check the return request in your customer account at your customer account, or email info@disangnisilk.com with your order number. If you have posted your return, include the carrier and tracking number so we can help locate your parcel.